Refund Policy

Want a refund? Cool, just check out our refund policy first.

TLDR Not sure if Shadowself is right for you? No problem! You have 14 days to change your mind and receive a full refund. Simply delete your identity in the identity individual page, and if it was created less than 14 days ago, you’ll be eligible and get refunded automatically within a few short minutes.

We, Shadowself, are committed to providing you with the highest services quality and customer satisfaction. That's why we offer a refund policy for anyone who finds our service unsatisfactory.

Refund Eligibility

To ensure your satisfaction, we offer a 14-day, no-questions-asked refund policy. This means you may request a full refund within 14 days of your initial purchase, provided that you have not violated any of our terms and conditions.

How to Request a Refund

To request a refund, please visit your individual identity page and delete it. If it was created less than 14 days ago, you will be eligible for a full refund. And if you'd like to help us improve our service state a reason for the refund.

Refund Processing Time

Upon receipt of your refund request, our systems will take care of request automatically. You can expect your refund to be complete within a few minutes. there might be disputes with stripe but we will find a way to resolve them.

Data Privacy

Rest assured that any personal information provided during the refund process will be handled with the utmost care and in accordance with our Privacy Policy.

Contact Us

Should you have any questions or concerns regarding our refund policy or service, please do not hesitate to contact us and we will get back to you as soon as possible.

Last updated: January 23, 2025